RESPECTING AND SUPPORTING ALL STAKEHOLDERS
Acting as a responsible company means working for both internal and external stakeholders, while adopting exemplary behaviour and carrying out activities with the utmost respect for business ethics.
Throughout its value chain, Legrand aims to ensure the implementation of policies and good practices designed to respect employees, and be attentive to customers’ needs and expectations.
Promoting a work culture that respects and values each employee
The safety, health and well-being of teams in the workplace are priority objectives for Legrand. This includes controlling occupational risks, monitoring prevention and implementing a continuous improvement approach. Legrand is committed to respecting human rights in all countries where the Group operates and, where appropriate, to remedying any violation of employees' rights. In addition, the Group listens to the needs of all its employees, in particular through regular engagement surveys. Lastly, in order to guarantee business ethics, the Group is committed to training employees who are liable to encounter risk situations, so as to reduce the likelihood of offences related to competition law, corruption and money laundering. Legrand also intends to support the fight against counterfeiting and to continue monitoring application of its Compliance programme.
Improving lives by guaranteeing social protection
Throughout its history, Legrand has been committed to ensuring security and protection for each of its employees, to give them peace of mind at work. At the end of 2017, this commitment led to the launch of the Serenity On program, a global initiative aimed at guaranteeing Group employees a minimum level of social protection, wherever they are.
Meeting the needs of external stakeholders
Customer satisfaction is a daily priority for Legrand. As partners of the Group, distributors, installers and end users are at the core of its concerns. In order to meet their needs and provide a response to emerging trends, the Group is committed to developing innovative solutions. Legrand also aims to ensure responsible purchasing so that it can pursue sustainable growth of its business. The Group therefore expects its suppliers and subcontractors to comply with the same standards of social and environmental responsibility as it does, and is committed to helping them make progress in this area. Furthermore, because electricity plays an essential role in development, Legrand considers that it has a responsibility to help as many people as possible access electricity, wherever they are in the world. Through sponsorship, Legrand provides assistance to local communities in the fight against exclusion, loss of autonomy and energy poverty. 2024 TARGET Achieve 90% of sales made to satisfied customers (satisfaction surveys)
Duty of care
The Duty of Care law, enacted in 2017, obliges big companies to monitor their suppliers and subcontractors, making them responsible for their social and environmental policy. Legrand has kept ahead of the law by establishing a care plan in 2014, which concerns not only its own facilities, but also its value chain, on the themes of human rights and basic freedoms, health and safety of persons, and the environment. It includes a risk map, procedures for the evaluation of subsidiaries, subcontractors and suppliers, and alert mechanisms.
Ethics line: a specific system
An ethics alert system is in operation, which is accessible to all Group stakeholders in the event of problems involving accounting and/or financial matters, corruption, competition law, serious damage to the environment or the safety of people, unethical behaviour (discrimination and harassment), data protection, or a conflict of interest. The alerts can be sent to the Group Compliance Officer through the plateform https://legrand.signalement.net/. As specified in the Group's Charter of Fundamental Principles, Legrand provides the whistle-blower with protection against reprisals. This means that no one can suffer reprisals, or threats of reprisals, because they have reported an ethics or fraud issue in good faith. Information collected by all recipients of the report and the people concerned remain strictly confidential. Anyone involved in an alert has a right to access and correct data concerning them The data subjects (issuer of the alert, persons involved in the collection or processing of the alert, person who is the subject of an alert as a victim or alleged witness of the facts) may exercise their right of access by using the whistleblowing system or by post addressed to the Group Compliance Officer. By exercising this right, these people will not receive any data relating to third-parties.